TIL Desk/Business/New Delhi/ The government has approved new guidelines giving consumers the right to decide service charge they wish to voluntarily pay on a hotel or restaurant bill. The guidelines, which have made service charge “totally voluntary and not mandatory”, will be sent to states for necessary action, Food and Consumer Affairs Minister Ram Vilas Paswan said.
The norms, if implemented, will provide relief to customers who have to pay service charge up to 20 per cent on food bills in lieu of tips. “The government has approved guidelines on service charge. As per the guidelines, service charge is totally voluntary and not mandatory now,” the minister tweeted.
“Hotels and restaurants should not decide how much service charge is to be paid by the customer and it should be left to the discretion of the customer,” he added. “Guidelines are being sent to states for necessary action at their end,” the minister said in another tweet.
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