TIL Desk/Business/New Delhi/ Air India plans to provide more autonomy to its managers at airports under a stricter framework being prepared to deal with unruly fliers. Since the incident of Shiv Sena MP Ravindra Gaikwad assaulting an Air India staffer last month, the national carrier as well as the government have been exploring ways to bolster the existing mechanism to rein in unruly passengers.
Providing more autonomy for Air India managers at airports, stronger mechanism to report incidents of untoward behaviour and possibility of seeking monetary compensation from the unruly flier are being looked at under the new framework, airline officials said.
“The draft guidelines, which have been prepared with the assistance of Air India s legal department, are now with the CMD Ashwani Lohani for his approval. Once we get the go-ahead from him, we will make them public,” one official said.
