TIL Desk/Business/San Francisco/ Facebook has dismissed media reports claiming that thousands of its content moderators rely on inaccurate and disorganised information to determine what content to allow or remove from its platform.
Reacting to a report that accused Facebook of being “ad hoc”, “disorganized”, “secretive”, and doing things “on the cheap”, the social media network on Saturday said the debate on content moderation should be based on facts not mischaracterizations.
The documents that are used to guide Facebook’s moderators span more than 1,400 pages which often contain inaccuracies and outdated information. “The Times is right that we regularly update our policies to account for ever-changing cultural and linguistic norms around the world. But the process is far from ‘ad hoc’,” said Facebook in a response.
The company said it makes changes to policies based on new trends that its reviewers see, feedback from inside and outside the company — as well as unexpected changes on the ground. “What the Times refers to as a gathering ‘over breakfast’ among ‘young engineers and lawyers’ is, in fact, a global forum held every two weeks where we discuss potential changes to our policies,” said Facebook.
