TIL Desk/Business/New Delhi/ The telecom regulator has asked Bharti Airtel and Vodafone Idea to put on hold specific plans that promised faster speeds to certain priority users, as it questioned whether the network preference came at the cost of deterioration of services for other subscribers.
A source said the Telecom Regulatory Authority of India (TRAI) has asked the two operators to withhold the specific plan for the interim period. The TRAI has written to the two operators — Airtel and Vodafone Idea — and questioned them about their individual plans that promised faster speeds to certain priority users.
The regulator has asked if priority to high-paying customers in those specific plans came at the cost of service deterioration for other subscribers. It has asked the operators how they are protecting the interest of other general subscribers. When contacted, an Airtel spokesperson said: “We are passionate about delivering the best network and service experience to all our customers.”
